Terms of Use

1. Overview & Acceptance

These Terms of Use ("Terms") govern your access to and use of the SkyCore Licence platform, website, and services (collectively, "Services") operated by SkyCore Host Ltd ("SkyCore", "we", "our", or "us"). By creating an account, placing an order, or otherwise using our Services, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use our Services. We reserve the right to update or modify these Terms at any time. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms. We will endeavour to notify registered users of material changes by email or via an in-platform notice.

These Terms apply to all visitors, registered users, and customers of SkyCore Licence.

2. Eligibility & Account Registration

You must be at least 18 years of age and capable of entering a legally binding contract to use our Services. By using the Services, you represent and warrant that you meet these requirements.

Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You must provide accurate, current, and complete information during registration and keep it up to date.
• You must notify us immediately at support@skycorelicence.com if you suspect any unauthorised access to your account.
• You may not share your account with any other person or use another user's account without permission.
• We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being misused.

3. License Usage

SkyCore Licence acts as an authorised reseller of software licenses issued by third-party vendors including but not limited to cPanel LLC, CloudLinux Inc., LiteSpeed Technologies, Plesk International GmbH, WHMCS Ltd, and JetApps Ltd. Your use of any license purchased through our platform is also subject to the respective vendor's end-user license agreement (EULA).

License Terms

• Licenses are issued on a subscription basis and are valid only for the IP address or server specified at the time of purchase, unless the vendor permits transfers.
• You must not use a license on more servers, IP addresses, or accounts than permitted by the applicable EULA.
• License keys are for your own use or for servers you manage directly. Resale or sub-licensing of keys is not permitted without our prior written consent.
• You are responsible for ensuring any server on which a license is installed meets the vendor's minimum requirements.
• SkyCore is not liable for any service interruptions caused by vendor-side changes to license validation, API availability, or product features.

4. Payment & Billing

All prices displayed on the SkyCore Licence platform are in US Dollars (USD) unless stated otherwise. Prices are exclusive of any applicable taxes, which may be added at checkout depending on your jurisdiction.

Billing Cycle

• Subscriptions are billed monthly in advance on the anniversary of your initial purchase date.
• We will send a renewal reminder at least 7 days before the next billing date to the email address registered on your account.
• If an automatic payment fails, we will retry the charge. Persistent payment failures may result in license suspension.
• You are responsible for ensuring your payment method remains valid and up to date.

Pricing Changes

We reserve the right to adjust pricing at any time. Where pricing changes affect existing subscriptions, we will provide at least 30 days' notice via email before any price increase takes effect on your account.

5. Refunds & Cancellations

Due to the instant digital delivery nature of software licenses, we operate a limited refund policy.

Eligibility for Refunds

• Within 48 hours of purchase: If a license key was never successfully activated on a server and you can demonstrate this, you may request a full refund.
• Technical failure: If we are unable to deliver a working license key after 3 business days due to a fault on our side, you are entitled to a full refund.
• Duplicate charges: Accidental duplicate orders will be refunded in full upon verification.
• We do not offer refunds for licenses that have been activated, partially used, or where the cancellation request is made after the billing cycle has commenced beyond the 48-hour window.

How to Cancel

You may cancel any subscription at any time from your client dashboard. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for the unused portion of a billing cycle following cancellation.

6. Prohibited Uses

You agree not to use the Services for any purpose that is unlawful, harmful, or violates these Terms. Prohibited conduct includes but is not limited to:

• Using licenses to host, distribute, or facilitate malware, spam, phishing, or other malicious content.
• Attempting to circumvent, reverse-engineer, or tamper with any license key, activation mechanism, or API.
• Reselling or transferring license keys to third parties without explicit written authorisation from SkyCore.
• Creating multiple accounts to circumvent usage limits or obtain unauthorised discounts.
• Using automated scripts or bots to interact with our platform in a manner that places undue load on our infrastructure.
• Impersonating SkyCore Licence, our staff, or any other entity in connection with our Services.
• Violating any applicable local, national, or international law or regulation.

Violation of this section may result in immediate account suspension or termination without refund, and may be reported to relevant authorities where required by law.

7. Liability & Warranties

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the maximum extent permitted by applicable law, SkyCore Host Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Services, even if we have been advised of the possibility of such damages.

In no event shall our total aggregate liability to you exceed the greater of: (a) the total amount you paid to SkyCore in the 3 months preceding the event giving rise to the claim, or (b) £100 GBP.

Indemnification

You agree to indemnify, defend, and hold harmless SkyCore Host Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of your breach of these Terms or your use of the Services.

8. Termination

Either party may terminate the service relationship at any time. You may close your account from the client dashboard at any time. We may suspend or terminate your access to the Services immediately and without notice if:

• You breach any provision of these Terms and fail to remedy the breach within 5 days of written notice.
• You engage in conduct we reasonably determine to be harmful to other users, our infrastructure, or third parties.
• We are required to do so by law or a regulatory authority.
• Continued provision of the Services becomes commercially impractical due to changes in vendor licensing agreements.

Upon termination, all active licenses associated with your account will be cancelled and you will lose access to the client portal. Any outstanding invoices remain due and payable. Provisions of these Terms that by their nature should survive termination will continue to apply.

9. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any formal dispute, you agree to first contact us at legal@skycorelicence.com to attempt resolution in good faith. We will endeavour to respond within 5 business days.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

10. Information We Collect

Information You Provide

• Account data: name, email address, company name (if applicable), billing address.
• Payment data: billing details processed through our payment gateway. We do not store full card numbers — payment processing is handled by PCI-DSS-compliant providers.
• Server data: IP addresses and hostnames you register for license activation.
• Support data: messages, tickets, and communications you send us.

Information Collected Automatically

• Usage data: pages visited, features used, session duration, and click patterns collected via analytics tools.
• Technical data: IP address, browser type, operating system, referral URL, and device identifiers.
• Cookies: see the Cookies section below for details.

11. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and process your orders.
• To activate, renew, and manage software licenses on your behalf.
• To send transactional emails: order confirmations, renewal reminders, and support replies.
• To detect and prevent fraud, abuse, and security incidents.
• To improve our platform through aggregated, anonymised analytics.
• To comply with our legal and regulatory obligations.
• With your consent: to send promotional communications about new products and offers.

We rely on the following legal bases under UK GDPR: contract performance (to deliver your orders), legitimate interests (fraud prevention and security), legal obligation (compliance), and consent (marketing).

12. Sharing & Third Parties

We do not sell or rent your personal data to third parties. We share your information only in these limited circumstances:

• License vendors: IP addresses and account data necessary for license provisioning are shared with the relevant vendor (e.g., cPanel LLC for cPanel licenses).
• Payment processors: billing information is shared with our PCI-DSS-compliant payment gateway to process transactions.
• Infrastructure providers: hosting, email delivery, and analytics providers who process data on our behalf under data processing agreements.
• Legal requirements: when required by law, court order, or governmental authority.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred subject to equivalent privacy protections.

13. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to fulfil legitimate business and legal purposes:

• Account data: retained for the duration of your account plus 3 years after closure, to handle any outstanding disputes or legal claims.
• Billing records: retained for 7 years to comply with financial record-keeping obligations under UK law.
• Support tickets: retained for 2 years from the date of resolution.
• Analytics data: aggregated and anonymised data may be retained indefinitely; identifiable analytics data is purged after 26 months.

You may request deletion of your account at any time. We will delete or anonymise your personal data within 30 days, except where retention is required by law.

14. Cookies

We use cookies and similar tracking technologies to operate our website and improve your experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: required for the platform to function (e.g., session authentication, CSRF protection). Cannot be disabled.
• Preference cookies: remember your settings such as language preference and UI state.
• Analytics cookies: help us understand how visitors use our site using aggregated, anonymised data.
• Marketing cookies: used to deliver relevant advertisements and track campaign performance (set only with your consent).

You can manage or withdraw your cookie consent at any time via our cookie preference centre, or by adjusting your browser settings. Note that disabling essential cookies will affect the functionality of our platform.

15. Your Rights

Under UK GDPR and applicable data protection law, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your data, subject to our legal retention obligations.
• Right to restriction: request that we restrict processing of your data in certain circumstances.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, email us at privacy@skycorelicence.com. We will respond within 30 days. If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

16. Contact Us

For any questions, concerns, or requests relating to these Terms or our Privacy Policy, please reach out through any of the following channels: