This Privacy Policy explains how SKYCORE HOST LTD ("SkyCore Licence", "we", "our", or "us") collects, uses, and protects information about you when you use our Services. We take your privacy seriously and are committed to transparency.
1. Information We Collect
Information You Provide
- Account data: name, email address, company name (if applicable), billing address.
- Payment data: billing details processed through our payment gateway. We do not store full card numbers - payment processing is handled by PCI-DSS-compliant providers.
- Server data: IP addresses and hostnames you register for licence activation.
- Support data: messages, tickets, and communications you send us.
Information Collected Automatically
- Usage data: pages visited, features used, session duration, and click patterns collected via analytics tools.
- Technical data: IP address, browser type, operating system, referral URL, and device identifiers.
- Cookies: see the Cookies section below for details.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and process your orders.
- To activate, renew, and manage software licences on your behalf.
- To send transactional emails: order confirmations, renewal reminders, and support replies.
- To detect and prevent fraud, abuse, and security incidents.
- To improve our platform through aggregated, anonymised analytics.
- To comply with our legal and regulatory obligations.
- With your consent: to send promotional communications about new products and offers.
We rely on the following legal bases under UK GDPR: contract performance (to deliver your orders), legitimate interests (fraud prevention and security), legal obligation (compliance), and consent (marketing).
3. Sharing & Third Parties
We do not sell or rent your personal data to third parties. We share your information only in these limited circumstances:
- Licence vendors: IP addresses and account data necessary for licence provisioning are shared with the relevant vendor (e.g., cPanel LLC for cPanel licences).
- Payment processors: billing information is shared with our PCI-DSS-compliant payment gateway to process transactions.
- Infrastructure providers: hosting, email delivery, and analytics providers who process data on our behalf under data processing agreements.
- Legal requirements: when required by law, court order, or governmental authority.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred subject to equivalent privacy protections.
4. Data Retention
We retain your personal data for as long as your account is active and for a reasonable period thereafter to fulfil legitimate business and legal purposes:
- Account data: retained for the duration of your account plus 3 years after closure, to handle any outstanding disputes or legal claims.
- Billing records: retained for 7 years to comply with financial record-keeping obligations under UK law.
- Support tickets: retained for 2 years from the date of resolution.
- Analytics data: aggregated and anonymised data may be retained indefinitely; identifiable analytics data is purged after 26 months.
You may request deletion of your account at any time. We will delete or anonymise your personal data within 30 days, except where retention is required by law.
6. Your Rights
Under UK GDPR and applicable data protection law, you have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you.
- Right to rectification: request correction of inaccurate or incomplete data.
- Right to erasure: request deletion of your data, subject to our legal retention obligations.
- Right to restriction: request that we restrict processing of your data in certain circumstances.
- Right to data portability: receive your data in a structured, machine-readable format.
- Right to object: object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
To exercise any of these rights, email us at privacy@skycorelicence.com. We will respond within 30 days. If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy, please reach out through any of the following channels: