Refund Policy
Software licences are delivered digitally and activate within seconds of payment, so we operate a limited but clearly defined refund policy. This page summarises it in plain language; it forms part of our Terms of Service.
1. When Refunds Apply
- Within 48 hours of purchase: if a licence key was never successfully activated on a server and you can demonstrate this, you may request a full refund.
- Technical failure on our side: if we are unable to deliver a working licence key within 3 business days due to a fault on our side, you are entitled to a full refund.
- Duplicate charges: accidental duplicate orders are refunded in full upon verification.
2. What Is Non-Refundable
- Licences that have been activated or used on a server, in whole or in part.
- Cancellation requests made after the 48-hour window once a billing cycle has commenced.
- The unused remainder of a billing cycle after cancellation - your licence stays active until the period ends, but no partial refunds are issued.
- Charges resulting from a violation of our Terms (for example, licences terminated for prohibited use).
3. How to Cancel
You can cancel any subscription at any time, with no notice period and no cancellation fee:
- Log in to your client area.
- Open the licence you wish to cancel and choose Request Cancellation.
- Choose immediate cancellation or end-of-billing-period - either way, you will not be billed again for that licence.
Cancellation takes effect at the end of the current billing period, and your licence continues to work until then.
4. How Refunds Are Processed
- Approved refunds are returned to the original payment method used for the purchase.
- Card and PayPal refunds typically arrive within 5-10 business days, depending on your provider.
- Cryptocurrency payments are refunded in the equivalent amount at the time of approval, to the originating wallet where technically possible.
- We will confirm every refund decision by email, whether approved or declined, with the reason stated.
5. Contact Us
To request a refund or ask about eligibility, reach us through any of these channels - include your order number to speed things up: